Privacy Policy

Last Updated: 23 April 2025

Valerie AI Pty Ltd ("we", "our", or "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you interact with our AI voice agent services, website, or related platforms (collectively, the “Service”).

By using the Service, you consent to the practices outlined in this Policy, in accordance with applicable laws including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA/CPRA), and the Australian Privacy Act 1988 (APA).

1. Information We Collect

1.1 Personal Information

We collect information that can be used to identify you, including:

  • Full name
  • Email address
  • Phone number
  • Business name and role
  • Account credentials (if applicable)
  • Billing and payment details (processed via PCI-compliant third-party services)

1.2 Voice & Biometric Data

Valerie’s AI voice agents may collect:

  • Voice recordings
  • Real-time call transcriptions
  • User prompts and responses
  • Interaction metadata (time, frequency, duration)

If your jurisdiction classifies voiceprints or voice recordings as biometric data (e.g., Illinois, EU), we will:

  • Obtain your explicit opt-in consent before collection
  • Store such data securely and limit retention
  • Not use it for identification unless explicitly agreed to

1.3 Technical & Usage Information

Collected automatically through cookies and similar technologies:

  • Device type, operating system, browser
  • IP address and geolocation (approximate)
  • Website activity (pages visited, time on page)
  • Referral sources and interaction patterns

2. How We Use Your Information

We use your data for:

  • Service Delivery: Providing, operating, and improving Valerie’s AI voice agent services
  • AI Optimization: Training our models to improve voice recognition, intent detection, and interaction fluency
  • Customer Support: Troubleshooting, feedback, and technical assistance
  • Analytics: Understanding product usage to refine features
  • Marketing (optional): Sending newsletters, updates, or special offers — only with consent
  • Compliance: Meeting legal obligations or responding to lawful requests

Automated Processing & Profiling

Valerie may use algorithms to:

  • Route inquiries to appropriate departments
  • Customize assistant responses based on user history
  • Generate insights about service usage

These systems do not make decisions with legal or significant effects on individuals without human oversight.


3. Legal Bases for Processing (GDPR)

For users in the EU/UK, we rely on:

  • Consent (for marketing, voice recordings, cookies)
  • Contractual necessity (to provide the service)
  • Legal obligation (e.g., tax, fraud prevention)
  • Legitimate interests (e.g., service improvement — balanced with your rights)

You may withdraw consent at any time without affecting lawful processing prior to withdrawal.

4. Your Rights

Under GDPR (EU/UK users)

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Restrict or object to processing
  • Data portability
  • Lodge a complaint with your local Data Protection Authority (DPA)

Under CCPA/CPRA (California users)

You have the right to:

  • Know what personal data we collect, use, or disclose
  • Request deletion of your data
  • Opt out of the “sale” or “sharing” of personal data
  • Non-discrimination for exercising your rights

Valerie AI Pty Ltd does not sell your personal data.

Under APA (Australian users)

You have the right to:

  • Request access and correction
  • Know how we use your information
  • Lodge a complaint with the OAIC

To exercise any rights, contact us at [email protected]


5. Data Retention

We keep your data only as long as necessary to:

  • Fulfill the purposes described above
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Call recordings or transcripts used for training may be anonymized and stored in aggregate form, unless deletion is requested.


6. Data Security

We maintain industry-standard security measures:

  • Encryption of data in transit and at rest
  • Access controls and multi-factor authentication
  • Regular audits and vulnerability assessments

If a data breach occurs, we will notify affected users and regulators as required by law.


7. Cookies & Tracking Technologies

We use:

  • Essential cookies for website operation
  • Analytics cookies for performance insights
  • Marketing cookies (only with consent)

You can adjust cookie settings via our banner or your browser preferences.


8. International Transfers

Your information may be processed in countries where data protection laws differ. We use:

  • Standard Contractual Clauses (SCCs) or
  • Binding Corporate Rules or
  • Australian data residency safeguards where applicable

By using our Service, you consent to such transfers.


9. Children’s Privacy

Our Service is not intended for users under 13 (or under 16 in the EU). We do not knowingly collect personal data from children. If we learn we have, we will delete it promptly.


10. Third-Party Links

Our website may link to third-party services. We are not responsible for their content or data practices. Please review their privacy policies before interacting with them.


11. Contact Details

For questions, data requests, or complaints, contact:

Valerie AI Pty LtdEmail: [email protected]: 1 Queen Street, Melbourne, Victoria, Australia

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be announced on our website or via email.



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